Privacy Policy

Visaroo ("we", "us", "our") is a visa consultancy service operated by Visaroo Limited, registered in England and Wales (Company No. 12345678). Our registered office is located at 123 High Street, London, EC1A 1BB, United Kingdom.

We are committed to protecting your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We use your personal data to:

• Provide visa services: process applications, prepare documents, liaise with embassies
• Communicate with you: respond to enquiries, provide updates, send appointment reminders
• Process payments: manage invoices and transactions
• Improve our service: analyze usage patterns, troubleshoot issues, develop new features
• Marketing: send promotional emails (you can opt out anytime)
• Legal compliance: meet regulatory requirements, prevent fraud, enforce our terms

Legal basis: We process your data based on (a) contract performance, (b) legitimate interests, (c) legal obligations, or (d) your explicit consent where required.

We may share your data with:

• Embassies & consulates: to submit visa applications on your behalf
• Service providers: payment processors (Stripe), email services (SendGrid), cloud storage (AWS), analytics (Google Analytics)
• Legal authorities: when required by law or to protect our rights

We never sell your data. Third parties are contractually required to protect your information and use it only for specified purposes.

Your data may be transferred to countries outside the UK/EEA for processing (e.g., cloud storage in the USA). Where this occurs, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO)
• Adequacy decisions recognizing equivalent data protection standards

We retain your personal data for as long as necessary to:

• Provide services and support
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes or enforce agreements

Typically, we keep application records for 5 years after case closure. Marketing data is retained until you opt out.

Under UK GDPR, you have the right to:

• Access: request a copy of your personal data
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion (subject to legal retention requirements)
• Restriction: limit how we process your data
• Portability: receive your data in a machine-readable format
• Objection: opt out of marketing or certain processing activities
• Withdraw consent: where processing is based on consent

To exercise these rights, contact us at privacy@visaroo.uk. We'll respond within 30 days.

We implement industry-standard security measures to protect your data, including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive documents
• Access controls and regular security audits
• Employee training on data protection

However, no system is 100% secure. If you suspect a data breach, notify us immediately at security@visaroo.uk.

We use cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings. For full details, see our Cookie Policy.

Our services are not directed at individuals under 18. If you're under 18, a parent or guardian must provide consent and submit information on your behalf.

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes. Continued use of our services after updates constitutes acceptance.

For questions or concerns about this Privacy Policy, or to exercise your data rights, contact us at:

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.